Need Help?

(Commonly asked questions below)

> Do you have a storefront?

We are pleased to announce we've officially opened our upstate NY location at 279 New Scotland Avenue! Stop in to experience our Wise Level rated store!

> What does IMEI/Serial Number mean and where do I find it?

A IMEI/Serial is a unique number assigned to each mobile device We use this to be able to identify your device in the case of a warranty.

iPhone Users: Settings > General > About (Cant access your phone? No worries put "NULL")

Android & other devices: Settings > About Phone

> Why do you need my password?

We may require your password to ensure that we can perform a thorough and accurate repair of your device, including diagnostic tests and access to certain features or settings. It's important to note that if you choose not to provide your password, this may void your warranty, and we cannot guarantee the success of the repair. Please be assured that we have strict privacy policies and procedures in place to protect your personal data, and we will not share your information with anyone.

Meet our Team


Our Tech Experts

We house some of the highest experienced technicians. Our technicians have a minimum of 4 years of hands-on training and undergo a deep background check to assure you don’t have just anybody showing up to your door.

Hayden Mastrich

Hayden Mastrich, Master Technician

Haley Kohn, Mail-In Requests

Ma Jiaoyin, Laptop Specialist

Shawn Bacchus, Tech Manager

Matt Rogers, Remote Assistant

Join Our Team, Contact Us