Terms and Conditions

Please read the attached terms as you will be required to sign before having any service performed.

Pre-Repair Agreement

Please read the information below before work is started. I grant permission to Mobile Phone Repair Albany to perform any action deemed necessary in an attempt to repair my device. Furthermore, I release Mobile Phone Repair Albany from any liability for any data loss, or component failures occurring during attempted repair, testing, or at any other time. Mobile Phone Repair Albany is not responsible for loss of profit or any direct, indirect, special, incidental, or consequential damage occurring during or after device service.


For 90 days after the date of a repair, we will resolve any problems that were caused during the repair or replace any defective parts installed in the originally repaired device at no cost to the customer. If for some reason, the device proves irreparable or cannot be fixed by our parts, we will uninstall our part(s) and provide a full refund. This warranty is VOID if the unit shows evidence of:


defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical, or electromechanical stress;


scratches, dents, and cosmetic damage, unless caused by Mobile Phone Repair Albany;


defects or damage resulting from excessive force or use of a metallic object when pressing on a touch screen;


equipment that has the serial number or the enhancement data code removed, defaced, damaged, altered, or made illegible;


ordinary wear and tear;


defects or damage resulting from the use of the Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by Mobile Phone Repair Albany;


defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by Mobile Phone Repair Albany, including but not limited to installation of unauthorized software and unauthorized root access, both of which will void this limited warranty;


defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.


In the event of returns, a 15% restocking fee will be applied to all refunds for orders that involved parts being ordered or significant repairs being carried out on the device. Please note that Bench Fees are non-refundable.


We reserve the right to decline warranty repairs for devices that have not undergone backglass replacement despite existing damage. This means that in cases where customers replace their screens without addressing damaged backglass and experience subsequent screen malfunction, the warranty will be considered VOID.

Meet our Team


Our Tech Experts

We house some of the highest experienced technicians. Our technicians have a minimum of 4 years of hands-on training and undergo a deep background check to assure you don’t have just anybody showing up to your door.

Hayden Mastrich

Hayden Mastrich, Master Technician

Haley Kohn, Mail-In Requests

Ma Jiaoyin, Laptop Specialist

Shawn Bacchus, Tech Manager

Matt Rogers, Remote Assistant

Join Our Team, Contact Us